Refund policy

Return & Refund Policy

At MORGANS, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our policy below.

Standard Returns (14-Day Return Window)

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

  • Items must be unused
  • Items must be in their original packaging
  • Items must be returned in their original condition
  • Proof of purchase may be required

To request a return, please email us and include:

  • Your order number
  • The reason for the return
  • Any relevant photos (if applicable)

Once we review and confirm your request, we will provide return instructions.

Non-Refundable Items

The following items are not eligible for refunds or returns unless they arrive defective, damaged, or incorrect:

  • Custom-made products
  • Personalized products
  • Any made-to-order items specifically created for the customer

Please review product details carefully before placing your order.

Printful Fulfillment Returns (Defective or Incorrect Items Only)

Some products are fulfilled by our production partner, Printful, and follow separate return guidelines.

Printful only accepts returns, replacements, or refunds for:

  • Defective items
  • Damaged items
  • Incorrect items received

Claims must be submitted within 30 days of receiving your order.

To submit a claim, please email us with:

  • Your order number
  • A description of the issue
  • Clear photos showing the defect, damage, or error

Refunds, Exchanges & Shipping Costs

After your return is received and inspected (if applicable), we will notify you regarding approval.

If approved:

  • Refunds will be issued to the original payment method within 5–10 business days
  • Exchanges will be processed within 5–10 business days, subject to product availability

Shipping costs are non-refundable for buyer’s remorse returns, including situations where the customer changes their mind, orders the wrong size, no longer wants the item, or otherwise returns an item that is not defective.

For Printful-fulfilled products, shipping costs will only be refunded when the return is approved due to a product defect, damage, or fulfillment error.

Customers may be responsible for return shipping costs unless otherwise stated.

Contact Us

For returns, exchanges, or questions, contact us at:

Email: info@morgansapparel.com